At mobiGo, customer satisfaction is our priority. If you receive a defective or incorrect product, we are here to help. Please read the following policy to understand how returns and refunds work.

1. Return Eligibility

You may request a return or exchange if:

1. The product you received is damaged or defective
2. You received the wrong item
3. The product has a manufacturing fault

To qualify for a return, the item must:

1. Be unused and in original condition
2. Be returned with original packaging and accessories
3. Be reported within 3 days of receiving the order

Requests made after the allowed period may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

1. Used or damaged products caused by the customer
2. Products without original packaging
3. Products missing accessories or parts
4. Items returned after the allowed return period

3. Refund Process

Once we receive and inspect the returned item:

1. If approved, the refund will be processed.
2. Refunds may be issued through bank transfer, store credit, or the original payment method where applicable.
3. Processing time may take 5–7 business days.

Shipping charges are generally non-refundable, unless the return is due to our error.

4. Exchange Policy

If you receive a defective or incorrect product, we will arrange an exchange for the same item if it is available in stock.

If the product is unavailable, you may choose:

1. A refund, or
2. Another product of equal value

5. Return Shipping

Customers may be required to send the product back through a courier service. If the return is due to:

1. Wrong item sent by us
2. Defective product

we may cover the return shipping cost.

6. Damaged Package on Delivery

If the package appears damaged at the time of delivery, please:

1. Take clear photos of the package
2. Contact our support team immediately before using the product.

7. Contact Us

If you need to request a return or refund, please contact us with the following details:

1. Order number
2. Product name
3. Description of the issue
4. Photos if the product is damaged or defective

Our support team will guide you through the return process.